Privacy Policy

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Privacy Policy **Effective Date: May 05, 2025** At DRINK CAMEL ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our drink carrier products, or interact with our services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy. We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically. 

1. Information We Collect - We collect information that you provide directly to us, as well as information collected automatically when you use our Services. 

1.1 Personal Information You Provide - **Account and Order Information**: When you create an account, place an order, or subscribe to our services, we collect your name, email address, billing and shipping addresses, phone number, payment information (such as credit card details, processed securely through third-party providers), and any other details you provide. - **Communications**: If you contact us via email, support tickets, or newsletters, we collect your contact information and the content of your messages. - **User-Generated Content**: Information you submit in reviews, feedback, or custom product requests. 

1.2 Automatically Collected Information - **Device and Usage Data**: We use cookies, web beacons, and similar technologies to collect information about your device, browser type, IP address, pages visited, time spent on our site, and referring/exit pages. - **Analytics and Tracking**: We may use third-party services like Google Analytics to track user behavior and improve our Services. These tools collect non-personal data such as aggregated usage statistics. We do not collect sensitive personal information (e.g., race, religion, health data) unless voluntarily provided by you for specific purposes, such as accommodating product customizations. ## 

2. How We Use Your Information We use the information we collect for the following purposes: - To process and fulfill your orders, including shipping our hand-crafted drink carriers and handling payments. - To manage your account, provide customer support, and communicate with you about your purchases, updates, or promotions. - To improve our products and Services, such as analyzing usage trends to evolve and upgrade our drink carriers. - To send marketing emails or newsletters (you can opt out at any time). - To prevent fraud, enforce our Terms and Conditions, and comply with legal obligations. - For internal analytics and research to enhance user experience. 

3. Sharing Your Information We do not sell your personal information to third parties. We may share your information in the following circumstances: - **Service Providers**: With trusted third-party vendors who assist us in operating our Services, such as payment processors (e.g., PayPal), shipping carriers, and email service providers. These parties are contractually obligated to protect your information and use it only for the services they provide to us. - **Legal Requirements**: If required by law, such as in response to a subpoena, court order, or government request, or to protect our rights, property, or safety. - **Business Transfers**: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction. - **With Your Consent. **

4. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. For example, we use encryption for payment data and secure servers for data storage. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. 

5. Your Rights and Choices Depending on your location, you may have certain rights regarding your personal information, such as: - **Access and Correction**: Request access to or correction of your data. - **Deletion**: Request deletion of your data, subject to legal retention requirements. - **Opt-Out**: Unsubscribe from marketing communications via the link in our emails or by contacting us. - **Cookies**: Manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality. To exercise these rights, contact us at the details provided below. We will respond to verifiable requests within a reasonable timeframe. 

6. Children's Privacy Our Services are not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us. 

7. International Data Transfers - If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure that such transfers comply with applicable data protection laws, including through standard contractual clauses where necessary. 

8. Retention of Information We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. For example, order data may be kept for up to 7 years for tax purposes. 

9. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies. 

10. Contact Us - If you have questions about this Privacy Policy or our data practices, please contact us. Thank you for trusting DRINK CAMEL with your information. We are dedicated to providing high-quality, evolving drink carriers while respecting your privacy.